Claim Audits

Too often claims audits take place because something has gone wrong. This should be the exception. Claims audits should be regarded as an integral and essential part of a well run claims operation.

Effective internal audit programmes can be the best solution for many.

However they can carry a high cost overhead, and auditors may not be aware of all the issues being identified in the rest of the market. An annual external review can therefore help deliver the best overall results.

An effective audit programme is a regular MOT or health check. It’s about prevention, learning and identifying trends and patterns so that action can be taken:

• Improving knowledge
• Staff learning and development
• Identifying areas for enhancement or where corrective action is required
• Spotting new business opportunities